Get in Touch
We're here to help with any questions about Bluely's diabetes management platform
Send Us a Message
Contact Information
Response Time
We aim to respond to all inquiries within 24 hours during business days. For urgent issues, please call our support line.
Reach the Right Team
Customer Support
For help with using Bluely, account issues, or technical problems
Within 24 hours
Partnerships
For healthcare providers, device manufacturers, or organizations interested in working with us
Within 2 business days
Media Inquiries
For press, interview requests, or media kit access
Within 2 business days
Our Offices
Global Headquarters
123 Market Street, Suite 400, San Francisco, CA 94105, United States
Monday - Friday: 9am - 5pm PT
Africa Regional Office
Kilimani Business Center, Nairobi, Kenya
Monday - Friday: 9am - 5pm EAT
Europe Office
25 Berners Street, London W1T 3LR, United Kingdom
Monday - Friday: 9am - 5pm GMT
Common Contact Questions
What is your typical response time?
We aim to respond to all inquiries within 24 hours during business days. For urgent technical issues, our priority support team typically responds within 4 hours during business hours.
Is phone support available?
Yes, phone support is available for Premium and Enterprise plan users. Standard plan users can access email and chat support, with the option to schedule a phone call if needed.
How can I report a bug or technical issue?
The fastest way to report technical issues is through the Help menu in the app, which includes diagnostic information automatically. You can also email support@bluely.com with "Technical Issue" in the subject line and include screenshots or screen recordings if possible.
Do you offer support in languages other than English?
Currently, we offer support in English, Spanish, and French. We're working to add more languages to our support services in the coming months.